Active customerUnique customer ID with at least one completed, non-voided invoice within the last 24 months.
Recurring service ratePercentage of active customers on ongoing maintenance contracts (weekly, biweekly, or monthly).
JobCompleted, invoiced service visit or project in LMN. Voided, refunded, and test records excluded.
Customer tenureElapsed time from first invoice to most recent invoice, averaged across all active customers.
Continuous operationNo gap exceeding 6 months between consecutive invoiced jobs across the business history.
Service mixDistribution of job types by count, trailing 24 months. From LMN job category field only.
Commercial account ratePercentage of total revenue from commercial property contracts, trailing 12 months.
GeographyCities from service address on completed job records, trailing 24 months.