Active customerUnique customer ID with at least one completed, non-voided invoice within the last 24 months.
Repeat customerCustomer with 2+ completed jobs within any 24-month window.
Job / appointmentCompleted, invoiced service call or installation in ServiceTitan. Voided, refunded, and test records excluded.
Same-day completion ratePercentage of jobs completed on the same calendar day as the service call, trailing 12 months.
Continuous operationNo gap exceeding 6 months between consecutive invoiced jobs across the business history.
Service mixDistribution of job types by count, trailing 24 months. From ServiceTitan job category field only.
Response timeMedian elapsed time from service request creation to first technician dispatch, trailing 12 months.
GeographyCities from service address on completed job records, trailing 24 months.