Active customerUnique customer ID with at least one completed, non-voided repair order within the last 24 months.
Repeat customerCustomer with 2+ completed repair orders within any 12-month window.
Repair orderCompleted, invoiced service event in Mitchell 1 Manager SE. Voided, refunded, and test records excluded.
Customer relationshipElapsed time from first repair order to most recent repair order, averaged across all active customers.
Continuous operationNo gap exceeding 6 months between consecutive invoiced repair orders across the shop history.
Service mixDistribution of repair order types by count, trailing 24 months. From Mitchell 1 labor operation categories only.
Service areaNeighborhoods and cities from customer address on completed repair order records, trailing 24 months.
Customer growthYear-over-year change in unique customer IDs with at least one completed repair order. Compared against the same 12-month window in the prior year.
Turnaround timeMedian elapsed time from vehicle drop-off to repair completion, trailing 12 months. Excludes parts-on-order holds exceeding 5 business days.