Active clientUnique client ID with at least one active engagement within the last 12 months.
Client retentionPercentage of clients who renewed at least one engagement year over year, measured at annual engagement renewal cycle.
EngagementCompleted, billed service engagement in Karbon. Internal and pro bono engagements excluded.
Client tenureElapsed time from first engagement to present, averaged across all active clients.
Continuous operationNo gap exceeding 6 months between consecutive completed engagements across the firm history.
Service mixDistribution of engagement types by count, trailing 24 months. From Karbon engagement type field only.
GeographyCities from client address on completed engagement records, trailing 24 months.
Client growthYear-over-year change in unique active client count. Compared against the same date in the prior year.
Revenue growthYear-over-year change in total billed revenue, trailing 12 months vs. prior 12 months.